Privacy Policy
Privacy Policy
Last Updated: 10 March 2026
Introduction
NEXA Audio (Pty) Ltd ("NEXA Audio", "we", "us", or "our") is committed to protecting your Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all other applicable South African legislation.
This Privacy Policy explains how we collect, use, store, and disclose your Personal Information when you visit or make a purchase from nexaaudio.co.za (the “Site”).
By using our Site or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
Who We Are (Responsible Party)
For the purposes of POPIA, NEXA Audio (Pty) Ltd is the Responsible Party.
Email: info@nexaaudio.co.za
Phone: 064 685 2566
What Personal Information We Collect
Device & Usage Information
We may collect:
- Browser version
- IP address
- Time zone
- Cookie data
- Pages and products viewed
- Search terms
- Site interaction information
Order Information
We may collect:
- Name
- Billing address
- Shipping address
- Payment information processed securely via third-party payment gateways
- Email address
- Phone number
Customer Support Information
Information voluntarily provided when contacting us regarding:
- Orders
- Deliveries
- Returns
- Product support
Marketing Preferences
Your opt-in or opt-out preferences for marketing communications.
How We Collect Personal Information
We collect Personal Information:
- Directly from you when placing orders, creating accounts, or contacting us
- Automatically through cookies, analytics tools, pixels, and similar technologies
- From third-party platforms where required for order fulfilment
Why We Collect Personal Information
We process Personal Information for the following purposes:
- To process and fulfil orders
- To arrange delivery and shipping
- To process payments securely
- To communicate regarding orders and support
- To prevent fraud and unauthorised transactions
- To comply with legal obligations
- To improve our website and services
- To send marketing communications where permitted
- To provide relevant advertising through Google and Meta platforms
We will not process your Personal Information for purposes incompatible with these without your consent.
Lawful Basis for Processing
Under POPIA, we process Personal Information on the following lawful grounds:
- Contractual necessity
- Legal obligation
- Legitimate interest
- Consent where required
Sharing Your Personal Information
We share your Personal Information only where necessary and only with trusted third-party service providers acting as Operators under POPIA.
Shopify
Purpose: E-commerce platform powering our online store
Privacy Policy: shopify.com/legal/privacy
PayFast / Peach Payments / PayGate
Purpose: Secure payment processing
Privacy Policy: Refer to the respective provider
Shiprazor
Purpose: Shipping and order fulfilment services
Privacy Policy: Refer to Shiprazor
Google Analytics
Purpose: Website analytics and performance monitoring
Privacy Policy: policies.google.com/privacy
Meta (Facebook / Instagram)
Purpose: Advertising and marketing services
Privacy Policy: facebook.com/policy
All third parties are contractually required to handle your Personal Information in accordance with POPIA and may not use your information for unauthorised purposes.
We do not share your Personal Information with Takealot, Amazon, or other marketplaces except where necessary to fulfil and process your orders.
We may also disclose your Personal Information where required by law, court order, or lawful regulatory request.
Behavioural Advertising
We may use your Personal Information to provide relevant advertisements and marketing content through:
- Google Analytics & Google Ads
- Meta (Facebook & Instagram Ads)
You may manage advertising preferences directly through those platforms.
You may also opt out of interest-based advertising through:
Digital Advertising Alliance Opt-Out
Cookies
Cookies are small files stored on your device when visiting our Site.
We use:
- Essential cookies
- Functional cookies
- Analytics cookies
- Advertising cookies
These cookies improve website functionality and user experience.
You may disable cookies through your browser settings, although this may affect certain features of the Site.
For more information about cookies, visit:
Do Not Track
There is currently no universal industry standard for responding to “Do Not Track” browser signals. As such, our Site does not currently alter its data collection practices in response to such signals.
Minors
Our Site is not intended for persons under the age of 18.
We do not knowingly collect Personal Information from minors. If you believe a minor has provided us with Personal Information, please contact us and we will promptly remove such information.
Your Rights Under POPIA
Under POPIA, you have the right to:
- Access your Personal Information
- Correct inaccurate information
- Request deletion where applicable
- Object to direct marketing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
To exercise any of these rights, contact:
info@nexaaudio.co.za
Data Retention
We retain Personal Information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
Order and transaction records may be retained for a minimum of five years in accordance with South African tax legislation.
Security
We implement appropriate technical and organisational security measures to protect Personal Information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
Our Site is hosted on Shopify, which maintains industry-standard security measures.
Payment information is processed through secure PCI-DSS compliant payment gateways and is never stored directly on our servers.
In the event of a data breach requiring notification under POPIA, we will notify affected parties and the Information Regulator where legally required.
Cross-Border Transfers
Some third-party service providers may process data outside South Africa.
Where Personal Information is transferred internationally, we ensure appropriate safeguards are in place in accordance with Section 72 of POPIA.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Business practices
- Legal requirements
- Technology
- Services offered
Updated versions will be published on our Site with a revised “Last Updated” date.
Contact Us
For any questions, requests, or complaints relating to this Privacy Policy or our handling of Personal Information, please contact:
NEXA Audio (Pty) Ltd
Email: info@nexaaudio.co.za
Phone: 064 685 2566
Website: NEXA Audio
Information Regulator
If you are unsatisfied with our response to any privacy concern, you may lodge a complaint with the Information Regulator of South Africa.
Information Regulator South Africa
This Privacy Policy has been drafted with reference to:
- Protection of Personal Information Act 4 of 2013 (POPIA)
- Electronic Communications and Transactions Act 25 of 2002 (ECTA)
- Consumer Protection Act 68 of 2008 (CPA)