Shipping Policy
Fast, Reliable Delivery Across South Africa
We carefully pack and dispatch orders through our nationwide courier network. Orders are typically dispatched within 1 business day after payment is confirmed. Delivery times depend on the method selected and the destination.
We currently deliver within South Africa only.
Shipping Rates
| Order Value | Standard Delivery | Express Delivery | Pargo Collection |
|---|---|---|---|
| Under R500 | R69 | R99 | R59 |
| R500 or more | FREE | R99 | FREE |
Shipping costs are displayed at checkout. Free shipping applies to Standard Delivery and Pargo Collection on orders of R500 or more. Express Delivery costs R99 regardless of order value.
Delivery Options
Standard Delivery
Tracked delivery directly to your door.
Estimated delivery time: 2–4 business days after dispatch.
Express Delivery
A faster door-to-door option for customers who need their order sooner.
Cost: R99
Estimated delivery time: 1–2 business days after dispatch.
Pargo Collection
Collect your order from a Pargo pickup point selected at checkout. You’ll receive collection instructions when your parcel is ready.
Cost: R59 for orders under R500; free for orders of R500 or more.
Estimated delivery time: 3–6 business days after dispatch.
Delivery Times
| Shipping Method | Estimated Time After Dispatch |
|---|---|
| Standard Delivery | 2–4 business days |
| Express Delivery | 1–2 business days |
| Pargo Collection | 3–6 business days |
These are estimates, not guaranteed delivery dates. Remote or outlying areas may take longer.
Order Processing
Orders are typically processed and dispatched within 1 business day after payment is received and the order is confirmed. Orders placed on weekends or public holidays are usually processed on the next business day.
If we become aware of an unexpected delay before dispatch, we’ll contact you.
Tracking Your Order
Once your order has been dispatched, you’ll receive tracking information by email. You can use it to follow your parcel’s progress through the courier network.
Our Courier Network
To provide the best possible delivery experience, we use Shiprazor's intelligent logistics platform to select the most suitable courier for your location and delivery requirements. Our courier network includes trusted partners such as The Courier Guy, RAM, CourierIt, Fastway, SkyNet, DPD Laser, Internet Express, MTE Express, XtraSmile and Pargo. Using intelligent courier routing allows us to select the courier best suited to your location, order size and delivery requirements, helping ensure fast and reliable delivery nationwide.
Delivery Delays
Delivery may be affected by weather, public holidays, peak periods, courier disruptions or the requirements of a remote destination. If your parcel appears delayed, contact us with your order number and we’ll help you check its status.
Need Assistance?
Email: sales@nexaaudio.co.za
Phone: 064 685 2566
Please include your order number so we can assist you promptly.
NEXA Audio (Pty) Ltd